Refund Policy

Effective date: May 29, 2026

This policy covers paid products on Lavender Atlas: business listing subscriptions and one-time paid submissions. Browsing the directory and subscribing to the newsletter are free.

Subscriptions (Basic, Standard, Featured)

• Subscriptions are billed in advance, monthly or annually, through Stripe.
• You can cancel anytime. Your paid features stay active through the end of the current billing period, and you will not be charged again after that.
• We do not provide prorated refunds for the unused part of a billing period once it has started.
• Annual plans are discounted in exchange for paying upfront. Annual subscriptions are non-refundable after the first 14 days from the initial charge.

One-time paid submissions

• If you pay to submit a listing and we reject it (for example, it does not meet our guidelines), we refund that fee.
• Once a paid submission is published, the fee is non-refundable.

How to request a refund

Email claims@lavenderatlas.com from the address on the account, with the business name and the charge date. We respond within 5 business days and send approved refunds to the original payment method.

Failed payments

If a recurring payment fails, we may pause paid features until payment succeeds. The listing reverts to the free tier; it is not deleted.

Chargebacks

If you have a billing problem, contact us first. Filing a chargeback without contacting us may lead to suspension of the listing.

Changes

We may update this policy. The effective date above will change, and updates apply to future purchases.

Questions: claims@lavenderatlas.com, or the Contact page.